Customer Care Field Service Repair

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InteriorWorx, a busy, fast-paced Home Building Contractor is seeking a Field Repair / Handyman Technician to join our Customer Care Team at our Sandy location.

We are looking for a self-starter Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

This is a Hands On position that offers a lot of variety. Candidates must be knowledgeable about installing / repairing flooring in any or all of the following flooring trades. Must also possess a desire to cross train in all.

  • Carpet
  • Wood/Laminate
  • Tile
  • Vinyl Installations

Responsibilities:

  • Provide service and customer support during field visits or dispatches
  • Manage all on site installation, repair, maintenance and tasks
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Follow all company‚Äôs field procedures and protocols
  • To work in a team environment
  • To understand customer requirements and make correct recommendations
  • Build positive relationships with customers
  • To work with a sense of urgency

Requirements:

  • Proven field service experience
  • Ability to repair and service flooring including carpet, wood/laminate, tile, vinyl installations and EVP
  • English literacy
  • Ability to work full time shifts with Overtime as required and to adapt to changing work schedules
  • Must have personal tools needed for the repair of flooring issues and concerns.
  • Handyman certification a plus!

Benefits:

  • Medical, Dental and Vision Offered
  • Paid Accrued Time Off
  • Paid Holidays
  • 401k Investment Plan Offered

Salary DOE

Job Type: Full-time